Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mountainrivercandleco@gmail.com. Please note that returns will need to be sent to the following address: 5419 Rue Girard, Converse, Texas 78019

If your return is accepted, customer pays for return shipping unless item arrived broken or we made a mistake.Instructions will be sent on  how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at mountainrivercandleco@gmail.com.

All sales are final on seasonal candles, (Christmas and Fall) along with soaps and lip balms. As well as “made to order” or “personalized” candles such as weddings or baby showers etc.

Used candles cannot be returned because customer doesn’t like the scent. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mountainrivercandleco@gmail.com.